ABOUT US
Entrues ensures customized service delivery to a wide spectrum of products across various engineering equipment OEMs serving across all of India. As a well-known engineering and engineering equipment services provider in the Northern, Western and Eastern parts of India we provide after sale services such as Installation and Commissioning (I&C), Breakdown Call and Annual Maintenance Contracts (AMC). Our comprehensive service suite caters to the product repair and refurbishment for both in-warranty and out-of-warranty products.
We always make it up to the point that, we support and fulfill our customer’s requirements completely, for after sales services. Once our customers outsource their after sale field services, we ensure that reliable services are provided with skilled and qualified field services engineers at their end customer’s doorstep.
WHY ENTRUES
After Sales Services, like installation, commissioning and maintenance services, can be outsourced to Entrues – irrespective of whether or not a foreign company is already represented with an own office in India.
Handling your customers with local dealers and partners might prove successful, but it is not the ideal solution for long-term commitments – especially when dealing with products in need of service.
Entrues’ service personnel are familiar with the products and can be managed directly by the OEMs; hence, the quality of the After Sale Services can be overseen and controlled first-hand. Entrues’ network and service structures facilitate improved collaboration with and control of one’s partners.
Above all, distribution and warehousing can be carried out as well – with Entrues’ own personnel. And, managing spare parts delivery and storage must then be organized. The comparatively high financial costs and huge organizational efforts are best championed by combining distribution and service.
Your trusted Service Partner – ensure the success of your investment.
For successful market entry, you need answers to a lot of questions. Most importantly, who are your customers, and how can you find them?
And are you better with your own setup or should you find a service provider to partner with? Do you understand what sort of set up you need? And how can you find the right partner?
Then you need to know how you should structure your teams and distribution network to reach to serve your customers? Only with answers to all these questions can you make the right decisions. Entrues is the answer to all the above questions
We take care of your business implementation & administrative needs – You focus on your sales.
Business implementation is an important aspect to gain success. In fact, selling in any market is a full-time job. Therefore, you need to outsource your after sale field services to a high quality serving Service Provider company to manage all the after sale field services, logistics, and personnel issues of your company.
“You can do anything but not everything” – David Allen Entrues' integrated operation management system lets you stay in control without having to hire your own team. In other words, we can help you with all aspects of your after sales services.
Are you overpaying or underpaying your Field Service manpower? Is your customer support department managed as efficiently as possible? Are you finding unexpected customer or vendor relationship problems? Are your sales lower than expected? When you have to manage critical problems and challenges in your business, Entrues is the Service Provider you can trust.
We understand complex and difficult situations and know how to handle field level after sales services problems. We will help you find and implement the right solution.
“We cannot solve our problems with the same level of thinking that created them.” – Albert Einstein
Entrues has in-house highly experienced experts across all industries – Telecom Infrastructure, Building Infrastructure, Power & Utilities etc.
Entrues experts support many big OEMs a in their field level after sale field services. They not only set up and run all aspects of after sale field services for clients, but also oversee and advise on all aspects.
Entrues believes in actions. Our experts help you systematically execute your strategic field services management plan and measure how well you are achieving your performance goals (KPIs).
Our Services
A well run Services business provide companies numerous advantages. Worldwide, the trend of ‘Servitization’ seen in the Manufacturing and Industrials Equipments Industry is significantly altering the way business is conducted.
Additional revenues at higher margins.
A net positive effect on overall product sales.
Stable revenues that smoothen out any business cyclicality in the products business.
Stronger customer relationships & loyalty leading to greater customer life time values.
Creation of Competitive differentiation and newer barriers to entry that is difficult to imitate.
Deep customer insight, aiding retention and improving cross-selling & up-selling opportunities.
We Will Cover You
Entrues’ huge lineup of product service experience will cover all your after sale services need for your customers.
Repair & Refurbish
Our talented mechanics & technicians all around will help your customer get the best service in class.
Spare Parts Management
We provide an advanced spare part-management system that can help you keep track of your smallest spare part also.
Customer Relations
Our easy-to-reach customer service offices are just a call away to register the complaint of user and take action on it.
INDUSTRIES WE SERVE
The ongoing volatility, combined with declining revenues and diminishing product-based margins, has many manufacturers looking beyond new product sales for additional sources of top and bottom line improvement. However, many companies continue to prioritize the new product side of their business, while overlooking opportunities to optimize the margin-rich after-sales service organization.
In this competitive era, it is important that any company keeps its customers happy. Strategically as well as financially, it costs much more to hook a new customer than to hold on to an existing one. Companies vying with each other, therefore, need to offer excellent customer services or else the customers will go to their rivals.
“After-sales service has become an integral part of a company’s overall strategy when it comes to building loyalty, improving cuaction, reducing costs, improving product design and discovering new market opportunities.
We partner with our customers to deliver the most innovative solutions for after-sales services. Entrues is equipped to solve the complex business challenges of your industry, and evolve and scale to meet your unique needs.
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