Industrial Equipment

Because of the long lifecycle of industrial equipment — sometimes as long as 30 or 40 years — and the variation in downtime severity, manufacturers need to ensure service parts are available when and where they are most in demand.

With Entrues, manufacturers can better anticipate demand, using factors like equipment locations and service history to properly stock service parts in the best places to ensure maximum product uptime. ERP systems often cannot handle the complexity of service parts planning, and Entrues’s solution eliminates excess inventory, ultimately helping manufacturers deliver both a better customer experience and revenue and profit improvements.

The world is evolving at a fast pace, and there has never been a more important time to embrace innovation in field service. Today’s on-demand economy has elevated customers’ service expectations, and brands must keep up.

With Entrues, industrial equipment manufacturers can ensure industry-leading first time fix rates — saving both time and money, while simultaneously providing a great customer experience. And, as emerging technology evolves, it is more important than ever to integrate predictive maintenance events with field service management systems to repair equipment before it ever breaks down.

In an industry where new product orders are slowing and the lifetime of equipment is increasing, companies must look for previously untapped sources of revenue. For industrial equipment manufacturers, service parts pricing can provide just this.

Many companies still rely on manual processes and Excel spreadsheets to price their service parts. With Entrues, manufacturers can implement a value-based approach, enabling teams to better analyze and respond to changing market conditions. Ultimately, automating and optimizing service parts pricing leads to improved revenue and profits.